Could Your Top Execs Benefit From a Day on the IT Service Desk?

Matt Shanklin

Some CEOs graduate elite schools with MBAs and never know what it’s like for rank-and-file employees. Others start at the bottom and work their way up, but over the years they eventually lose sight of what it’s like “in the trenches.” Is it time to invite your CEO for a stint on the old IT service desk? Here’s what she or he might glean from the experience.

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