Back to Basics: What is the Difference Between ITIL, ITSM, and ESM?
In the IT industry you've heard the acronyms ITIL and ITSM, but what about ESM? Each of these three acronyms are critical in their own right.
by Nathan Riley on January 24, 2017
IT service management can solve many challenges, like lending structure to disjointed IT support processes and managing increasing ticket volume and complexity. We have eight of the most common obstacles an IT service desk should help your company tackle.
by Stephanie Davis on December 28, 2016
Having a tough time keeping track of the hundreds or thousands of ‘things’ lying around the office or job site? We know, it’s a monumental task. In Samanage, we provide two options to get those assets organized and under control -- QR codes and barcodes.
by Rachel Garrison on December 20, 2016