Data Intelligence: 7 Key Metrics that Arm Your Service Desk
Arm your service desk with these 7 key metrics, gaining the intelligence necessary to make service adjustments and push innovation.
by Matt Fuchs on November 16, 2016
Collecting, cleaning, managing, and processing data within an acceptable time frame is the whole point of big data, right? As technology continues to rapidly advance and the use of smart phones sky rockets, organizations (specially IT) are facing an overwhelming volume of data from multiple channels and devices.
by Matt Shanklin on November 8, 2016
You can run but you can’t hide from big data analytics. In fact, it’s already a cozy part of your life. Think: Fitbit, Amazon, Waze, Google, Facebook. Data is everywhere and it’s continuing to evolve and play a significant role in the digital transformation of a business.
by Kasha Mehra on November 1, 2016
IT needs to get organizations on the same frame of mind around service management. Once you get the buy-in, you need the collaborative tools to put people in the middle of the enterprise service management conversation.
by Oz Merchant on October 27, 2016
At first glance, the service portfolio and service catalog almost seem like the same thing. After all, both contain details of IT services. However, there are important differences when you're talking about service portfolio vs service catalog.
by Nathan Riley on October 26, 2016