Active Incidents: Support Thriving Heading Into 2018
2017 featured a lot of speculation (and some anxiety) about how advanced technology, including AI and automation, would impact the job market.
by Chris McManus on December 22, 2017
The service desk can be freed from endless hours on the phones, answering largely redundant questions, and users can get fast, easy access to the information they need without having to place a call or wait on hold. Here are some tips to help make your self-service portal a resounding success for all parties.
by Brandon Wolfe on December 7, 2017
In order to keep data secure, customer care at a maximum, and internal service flowing efficiently, financial companies need ITSM strategies that can handle a continuously evolving industry with global reach.
by Chris McManus on December 4, 2017