Change Management

ITIL v3 Suggested Change Management KPIs

Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.

Brendan Cooper | September 6, 2018

Change Management Checklist

As a general concept, change management is relatively straightforward, if a bit broad in... Read More

Jay Johnson

August 21, 2018

Change Management: “Are We Doing It Right?”

Definitions, titles, and flowcharts about change management can be overwhelming. Instead... Read More

Brendan Cooper

May 24, 2018

Active Incidents: Totality, Organics, and Football

This is the second in our weekly series of technology and ITSM-related... Read More

Chris McManus

August 25, 2017

Change Management: A Negative, Overly Bureaucratic Process?

From the end user perspective, change management is sometimes thought of a negative,... Read More

Anthony Orr

May 9, 2017

Change Management: What the Process Should Look Like?

Now, we’ll dive into what a change management process should look like for most... Read More

Danielle Livy

April 27, 2017

Change Management: Are We Speaking the Same Language?

Change management is a hot topic of conversation among many organizations. Yet despite... Read More

Danielle Livy

April 21, 2017

Back to Basics: What is IT Change Management?

We’re going to look at something that every organization, big or small, goes through:... Read More

Ilan Szulik

July 25, 2016

4 Essential Ways to Make Change Management Work

Never before have organizations undergone change at the pace of today. Just in the last... Read More

David Faby

May 7, 2015

5 Ways To Get End Users On-Board Before Tech Changes

We are entering a new era of computing, and most companies are making plans for hardware... Read More

Greg Ghia

March 11, 2015

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