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Change Management

ITIL v3 Suggested Change Management KPIs

Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.

by Brendan Cooper on September 6, 2018

Change Management Checklist

As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in its scope.

by Jay Johnson on August 21, 2018

Change Management: “Are We Doing It Right?”

Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the benefits of building a change management strategy within your service desk solution.

by Brendan Cooper on May 24, 2018

Active Incidents: Totality, Organics, and Football

This is the second in our weekly series of technology and ITSM-related news.

by Chris McManus on August 25, 2017

Change Management: A Negative, Overly Bureaucratic Process?

From the end user perspective, change management is sometimes thought of a negative, overly bureaucratic process.

by Anthony Orr on May 9, 2017

Change Management: What the Process Should Look Like?

Now, we’ll dive into what a change management process should look like for most organizations. While some organizations will need to adapt the process in certain ways to fit their needs, this framework should be a helpful guide for most.

by Danielle Livy on April 27, 2017

Change Management: Are We Speaking the Same Language?

Change management is a hot topic of conversation among many organizations. Yet despite being at the center of much discussion, there still isn’t a consistent understanding of what comprises change management.

by Danielle Livy on April 21, 2017

Back to Basics: What is IT Change Management?

We’re going to look at something that every organization, big or small, goes through: change. More importantly, we’re going to discuss the impact of change, and how to manage it in a way that creates a smooth transition.

by Ilan Szulik on July 25, 2016

4 Essential Ways to Make Change Management Work

Never before have organizations undergone change at the pace of today. Just in the last few years, companies have had to deal with enormous changes brought by innovations like cloud computing, mobile devices, big data, and social media.

by David Faby on May 7, 2015

5 Ways To Get End Users On-Board Before Tech Changes

We are entering a new era of computing, and most companies are making plans for hardware and software updates to accommodate the incoming age of mobile technologies, the Internet of Things, and big data. This means you'll have to ease users into new systems, which isn't always easy.

by Greg Ghia on March 11, 2015