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    Change Management

    ITIL v3 Suggested Change Management KPIs Image

    ITIL v3 Suggested Change Management KPIs

    Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.

    Brendan Cooper | September 6, 2018

    Read More
    Change Management Checklist Image

    Change Management Checklist

    As a general concept, change management is relatively straightforward, if a bit broad in... Read More

    Jay Johnson

    August 21, 2018

    Change Management: “Are We Doing It Right?” Image

    Change Management: “Are We Doing It Right?”

    Definitions, titles, and flowcharts about change management can be overwhelming. Instead... Read More

    Brendan Cooper

    May 24, 2018

    Active Incidents: Totality, Organics, and Football Image

    Active Incidents: Totality, Organics, and Football

    This is the second in our weekly series of technology and ITSM-related... Read More

    Chris McManus

    August 25, 2017

    Change Management: A Negative, Overly Bureaucratic Process? Image

    Change Management: A Negative, Overly Bureaucratic Process?

    From the end user perspective, change management is sometimes thought of a negative,... Read More

    Anthony Orr

    May 9, 2017

    Change Management: What the Process Should Look Like? Image

    Change Management: What the Process Should Look Like?

    Now, we’ll dive into what a change management process should look like for most... Read More

    Danielle Livy

    April 27, 2017

    Change Management: Are We Speaking the Same Language? Image

    Change Management: Are We Speaking the Same Language?

    Change management is a hot topic of conversation among many organizations. Yet despite... Read More

    Danielle Livy

    April 21, 2017

    Back to Basics: What is IT Change Management? Image

    Back to Basics: What is IT Change Management?

    We’re going to look at something that every organization, big or small, goes through:... Read More

    Ilan Szulik

    July 25, 2016

    4 Essential Ways to Make Change Management Work Image

    4 Essential Ways to Make Change Management Work

    Never before have organizations undergone change at the pace of today. Just in the last... Read More

    David Faby

    May 7, 2015

    5 Ways To Get End Users On-Board Before Tech Changes Image

    5 Ways To Get End Users On-Board Before Tech Changes

    We are entering a new era of computing, and most companies are making plans for hardware... Read More

    Greg Ghia

    March 11, 2015

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