What is ESM? Hint: It’s Not What You’ve Been Told
In order to understand the enterprise service management framework, it may be helpful to think of it more as “Employee Service Management.”
by Liz Beckner on October 9, 2018
You saw the news earlier this week — Samanage introduced a new product. The Samanage Service Desk, Enterprise Edition is more than just a partnership with Salesforce, it’s just the beginning of bringing service management to the entire organization. In today’s competitive business environment, both a data- and customer-driven approach are required for organizational success. […]
by Danielle Livy on February 16, 2017
IT needs to get organizations on the same frame of mind around service management. Once you get the buy-in, you need the collaborative tools to put people in the middle of the enterprise service management conversation.
by Oz Merchant on October 27, 2016