The Benefits of a Successful Incident Management System
Successful incident management will prevent these problems from interrupting business processes (any longer than necessary) or impacting other IT services.
by Taylor Burgess on January 29, 2018
Dealing with viruses is something IT teams are unfortunately familiar with, and many IT pros have recently read with incredulity about Heartbleed, the "back door" that remained open for years on countless storage sites for sensitive data. Though Heartbleed is actually a software defect rather than a virus, it went unnoticed for a very long time, and has everyone from ordinary consumers to CIOs scrambling to address it.
by Nicole Hollingsworth on April 25, 2014
US companies depend on Russian programmers with H-1B visas, and not-infrequently outsource programming jobs to programmers in Russia. So what happens if US relations with Russia deteriorate further?
by Adam Shearin on April 15, 2014
IT incident management is a key aspect of IT service management (ITSM) that helps companies deal with IT-related events in the most efficient and effective manner possible. The ITIL framework describes an incident as “any event which is not part of the standard operation of a service and which causes, or may cause, an interruption […]
by Adam Shearin on March 10, 2010