Success Factors for ITSM Governance Structures
The question is: How do you approach ITSM and ITIL governance structure in a way that promotes buy-in on all levels of the organization?
by Jason Yeary on September 11, 2018
As Information Technology (IT) continues to grow in importance with virtually every business, regardless of size or industry focus, and as technology continues to drive to a commodity instead of boutique service, many see IT as a business area primed to take a leadership role in the evolution of the shared services model.
by Danielle Livy on February 21, 2017
Cost cutting is an ongoing requirement for organizations, yet keeping service levels high while cutting costs is a challenge. One way to approach this is by utilizing a Shared Services model for various functions.
by Oz Merchant on February 7, 2017
The early 80s were a time of brilliant beginnings. To name a few: the release of Michael Jackson’s Thriller, the release of Pac-Man, the birth of CNN, and most relevant to ITIL, the introduction of IBM’s PC (personal computer). However, quite possibly the most important event was the birth of a people. The birth of a generation: The Millennials.
by Ilan Szulik on July 13, 2016
So you've hired amazing talent. How do you make sure they stay? It has more to do with culture than salaries or benefits. And, office culture is more than just a free meals or a variety of snacks -- it’s about how employees are treated, and whether or not you’ve created a people-centric workplace.
by Ryan van Biljon on May 23, 2016
This week the annual Google I/O Conference had the Internet buzzing. Cool new devices are on their way, but the things that really made us jump for joy? The strides Google has made in making enterprise productivity a main focus through their newest APIs.
by Lauren Clapper on May 20, 2016
For too long, IT has been seen as a cost instead of a value center. But there’s a change happening in the enterprise, and IT is emerging as a leader. With all the right tools at their disposal, you can be a proactive thought leader instead of bogged down in reactive workflows -- if you accept the call to action to be a transformational hero.
by Danielle Livy on May 9, 2016