GDPR and Data Security in ITSM
Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM vendor.
by Matt Stone on April 2, 2018
Social engineering is a broad term encompassing the many non-technical methods attackers use to gain access to information or systems. Why use brute force to crack passwords when you can charm someone into giving them up?
by John Collier on April 2, 2015
Most IT security specialists shed no tears as the curtain lowered on 2014. It was a dark year, with massive data breaches, unprecedented malware, and attacks on systems thought to be secure. Now that we have officially moved well into 2015, it's important to take stock of the lessons the IT help desk can take into the future.
by Brandon Wolfe on March 23, 2015
Were you one of the IT service desk workers that breathed a sigh of relief as 2014, the "Year of the Data Breach" slipped into history? As we venture even farther into 2015, you might want to take a deep breath and brace yourself. Assuming security experts know their stuff, 2014 was merely a dress rehearsal for things to come.
by Kyle Shepard on March 4, 2015