How to Build a Successful IT Self-Service System
The following post goes over the fundamentals of building out an IT self-service portal in some detail, giving you the basis from which to begin your project.
by Kelli Buchanan on October 16, 2018
The days of fumbling through emails and spreadsheets for IT support are long over. Service agents want to organize and delegate support issues more efficiently. Self-service portals have revolutionized the entire process, presenting solutions to all of these problems.
by Chris McManus on August 14, 2017
This insightful infographic takes some of the best ways to automate your services in the enterprise. From a workflow that helps you plan for office events to making sure your passports are up to date, here are 21 ways you can use ITSM to make work life better.
by Lauren Clapper on April 12, 2016
You wake up to email notifications, spend your day reading emails as you get the notifications, and go to bed at night dreading hearing another ping on your phone for an email that might not be that important. Honestly, how many of us want to open an email anymore? Unchain yourself from email, and free up your work day to do the things that really matter.
by Lauren Clapper on April 4, 2016
The principles of IT asset management can apply to more than just IT assets. Other enterprise assets should be accounted for across their lifecycles too, of course. After all, tools, vehicles, and other enterprise assets are there for delivering products and services, so knowing where they are in their lifecycles, when maintenance is needed, and when they need to be replaced is important.
by Matt Shanklin on April 23, 2014
Everyone in IT knows that there are a lot of service desk requests that are “time wasters:” simple fixes or tasks (such as email configurations) that divert IT admins away from more complicated issues. Self-service channels, or ways that allow employees and customers to access information without directly contacting the help desk, are a way […]
by Darroll Buytenhuys on September 23, 2013
Providing IT service desk services within an organization isn’t cheap and the numbers just keep adding up. According to Gartner, users log a service desk ticket 1.2 times every month. Now, consider that — on average – these end user contacts with an IT service desk cost businesses between $18 and $75, depending on the […]
by Nicole Hollingsworth on June 6, 2012