The 9 Guiding Principles For ITIL Practitioners
Your Service Desk is the nexus of your communication with both internal and external stakeholders, your customers, and your entire organization.
by Taylor Burgess on September 28, 2018
You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees it serves. As goals and expectations change, ITIL is flexible to help meet them.
by Chris McManus on March 1, 2018
SACM helps leadership understand what they own in terms of assets and how a change in configuration affects other assets, which helps an organization deliver effective service management and tangibly improves its bottom line.
by Laura Miller on January 2, 2018
IT professionals who agree on everything from the benefits of the cloud to the need for more secure email solutions break into heated, passionate debates over the difference of incidents, service requests, and tickets.
by Sarah Nielsen on October 12, 2017
After careful strategizing and organizing, it’s time to take the giant step forward and see how well your plans apply to reality. When we get to the Service Operation stage of the ITIL service lifecycle, we finally see value realized.
by Kolawole Heyward-Rotimi on July 24, 2017