Are You Keeping Your Data Secure in the Knowledge Base?
While security and data protection is an ongoing process, there are ways you can automate all the important aspects of a new employee’s permissions.
by Ryan van Biljon on April 26, 2016
Every time you Google something (and IT professionals Google a lot of things), you're unknowingly shaping the massive hivemind known as Autocomplete. The Autocomplete algorithm takes in nearly six billion searches every day and uses them to "learn" to predict future searches. It helpfully offers up suggestions every time you start typing in a query.
by Greg Ghia on June 13, 2014
Everyone in IT knows that there are a lot of service desk requests that are “time wasters:” simple fixes or tasks (such as email configurations) that divert IT admins away from more complicated issues. Self-service channels, or ways that allow employees and customers to access information without directly contacting the help desk, are a way […]
by Darroll Buytenhuys on September 23, 2013
The ability to collect, store, and disseminate knowledge about IT incidents and their solutions is critical to successful IT service management. By retaining and centralizing the intelligence gathered during the course of incident handling, IT departments can increase productivity, accelerate issue resolution, and decrease the risk associated with staff turnover. This, in turn, will improve […]
by Adam Shearin on April 15, 2010
A recent eWeek article states that “IT service providers struggle to make sense out of disparate data that exist in the IT universe”. IT knowledge management is designed to change all that, providing structured processes for collecting, storing, and disseminating IT-related intelligence throughout an organization. The primary goal of IT knowledge management is to improve […]
by Kyle Shepard on April 1, 2010