The Benefits of a Successful Incident Management System
Successful incident management will prevent these problems from interrupting business processes (any longer than necessary) or impacting other IT services.
by Taylor Burgess on January 29, 2018
Problem Management works in a reactive and proactive manner. Reactive to support incident management’s goal of restoring service as quickly as possible. Proactive in a continual improvement manner to help the organization improve and deliver better value to the business and to the customers.
by Anthony Orr on May 16, 2017
Wikipedia defines IT problem management as an IT service management discipline designed to “minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors”. At the core of IT problem management, which is covered within ITIL’s volumes […]
by Brandon Miller on March 15, 2010