How to Make a Strong Case for IT Service Management ROI
More than perhaps any other department, IT still has difficulty proving the potential ROI for IT service management, and indeed, any IT related expenditure. Sometimes the monetary return on investment is far removed from the expenditure, making it hard to prove to executives what the real value or potential value is. Here is your guide to making your case for IT service management.
by John Collier on April 22, 2015