How to Build a Successful IT Self-Service System
The following post goes over the fundamentals of building out an IT self-service portal in some detail, giving you the basis from which to begin your project.
by Kelli Buchanan on October 16, 2018
The service desk can be freed from endless hours on the phones, answering largely redundant questions, and users can get fast, easy access to the information they need without having to place a call or wait on hold. Here are some tips to help make your self-service portal a resounding success for all parties.
by Brandon Wolfe on December 7, 2017
The days of fumbling through emails and spreadsheets for IT support are long over. Service agents want to organize and delegate support issues more efficiently. Self-service portals have revolutionized the entire process, presenting solutions to all of these problems.
by Chris McManus on August 14, 2017
Allowing your technicians to step out of the routine, mundane tasks through automation not only gives them career growth opportunities, but allows the team to focus in on bigger projects. That’s basically a win-win for your organization, right?
by Danielle Livy on April 22, 2016
If your workplace allows people to use their own mobile and other devices for work, you're undoubtedly aware of the potential for security problems. Malware on devices doesn't (so far) seem to be a huge problem. Appthority says that only 0.27% of mobile apps have malware, but most apps can access all kinds of data on the device. For example, Angry Birds can apparently access corporate phonebooks and calendars, and furthermore shares unencrypted data with several ad networks. For organizations subject to federal privacy regulations (like HIPAA), this can be a huge problem.
by Brandon Miller on February 11, 2014