Service management solutions that grow and evolve with your business.
5 Benefits to IT Service Management
Samanage Service Platform
The smartest employee service management platform to run your service business.
Samanage for Salesforce
Extend your Salesforce Service Cloud investment with Employee Services
Samanage for Salesforce is built on on the Salesforce Service Cloud and provides customers a way to manage employee and customer service operations in an integrated way...
Learn more about Samanage for Salesforce.
Best practices and solutions to meet your service needs.
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The faster you solve users' problems, the happier they're likely to be. That's why tracking time to resolution is one of the best ways to gauge how well your service desk team performs.
Laura Miller | August 3, 2017
People, process, and technology are considered the fundamental building blocks of IT... Read More
April 15, 2015
Less than 5% of all IT spending is allocated to end user support. This is because many... Read More
April 8, 2015
When your IT service desk begins a discussion about customer satisfaction, that... Read More
March 17, 2015
Cost per contact and customer satisfaction are the Yin and Yang of service and support.... Read More
February 25, 2015
Benchmarking is a well-established tool for measuring and managing service desk... Read More
February 18, 2015