Customizing vs. Configuring: The Service Desk Difference
Way too often the terms customize and configure are used interchangeably, especially when it comes to IT service management solutions.
by Matt Cox on May 18, 2016
With all those fancy codewords floating around, how can you be sure of what you’re getting? If the providers are using or perhaps even fabricating names to create confusion, how can you figure out which solution has a true and long-lasting advantage?
by Darroll Buytenhuys on April 28, 2016
We’ve already talked about the unexpected considerations you should have when you’re looking at a cloud-based ITSM solution. Something else to consider, especially if you’re in that sweet spot between getting your first office and enterprise maturity, is the idea of scale.
by Matt Fuchs on February 19, 2016
Sometimes we just have to hum along to a little Bob Dylan and remember that the times really are “a changin’.” There’s no bigger case in point than job roles created and centered around IT service management software.
by Darroll Buytenhuys on February 5, 2016
ServiceNow Express is an entry level solution for customers that have basic service desk requirements. However, once their needs evolve, they are faced with the limitations of the Express tool and are offered an expensive migration path to the full ServiceNow suite.
by Doron Gordon on December 18, 2015